dbbet Privacy Policy

dbbet ("we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who use the dbbet platform ("the Service"). This Privacy Policy describes how dbbet collects, uses, stores, shares, and protects personal data in connection with the operation of the Service, and explains the rights available to you under applicable data protection law.

This Privacy Policy is issued in accordance with the Data Privacy Act of 2012 of the Philippines (Republic Act No. 10173) and its implementing rules and regulations. dbbet acts as the personal information controller in respect of the personal data it collects and processes in connection with the Service.

This Privacy Policy should be read alongside the dbbet Terms & Conditions, which govern your use of the Service. Capitalised terms used but not defined in this Privacy Policy have the meanings given to them in the Terms & Conditions.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. The date on which this policy was last updated is displayed at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your data.

dbbet collects the following categories of personal data in connection with the operation of the Service:

2.1 Identity and Contact Data

When you register for a dbbet account, we collect information necessary to establish and verify your identity, including:

• Full legal name as it appears on your government-issued identification
• Date of birth (to verify that you meet the minimum age requirement of 21 years)
• Residential address in the Philippines (including barangay, city or municipality, and province)
• Email address
• Mobile phone number
• Government-issued identification number (e.g., Philippine passport number, driver's licence number, SSS number, PhilSys number, or UMID number)

2.2 Financial Data

To process deposits and withdrawals, dbbet collects financial information including:

• GCash or PayMaya account details (registered mobile number and account name)
• Bank account details for BPI, BDO, Metrobank, or other supported Philippine banks (account name and account number)
• Transaction history, including deposit amounts, withdrawal amounts, and dates

2.3 Gaming and Transactional Data

dbbet automatically records data relating to your use of the Service, including:

• Betting history, including games played, wager amounts, and outcomes
• Bonus and promotion usage history
• Account balance history
• Session duration and frequency of play

2.4 Technical Data

When you access the dbbet platform, we automatically collect certain technical information, including:

• IP address and approximate geolocation derived from IP address
• Device type, operating system, and browser type and version
• Pages visited on the dbbet platform and time spent on each page
• Referring URL (the page from which you navigated to the dbbet platform)
• Cookie identifiers and similar tracking data (see Section 7)

2.5 Verification Documents

As part of our Know Your Customer (KYC) process, we may collect copies of documents including government-issued photo identification, proof of address documents such as utility bills or bank statements, and proof of payment method ownership.

dbbet collects personal data through the following means:

• Directly from you: When you register for an account, complete your profile, submit KYC documents, make a deposit or withdrawal, contact our support team, or participate in a promotion.
• Automatically: When you access and use the dbbet platform, we automatically collect technical data through cookies, server logs, and similar technologies as described in Section 7.
• From third parties: We may receive data about you from third-party identity verification providers, payment processors such as GCash and PayMaya, fraud prevention services, and analytics providers, where this is necessary to operate the Service and comply with our legal obligations.

dbbet uses the personal data it collects for the following purposes:

• Account management: To create, maintain, and administer your dbbet account, including processing your registration, verifying your identity, and managing your account settings and preferences.
• Service delivery: To provide you with access to the games, betting markets, and other features available on the dbbet platform, and to process your bets, deposits, and withdrawals.
• KYC and regulatory compliance: To verify your identity and age in accordance with our legal obligations, including anti-money laundering (AML) requirements and applicable Philippine gaming regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct, and to protect the security and integrity of the dbbet platform.
• Customer support: To respond to your enquiries, complaints, and support requests, and to communicate with you about your account.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, loss limits, and self-exclusion.
• Marketing and promotions: To send you information about dbbet promotions, bonuses, and new features, where you have consented to receive such communications (see Section 11).
• Analytics and improvement: To analyse how the dbbet platform is used, identify areas for improvement, and develop new features and services.
• Legal obligations: To comply with applicable laws, regulations, court orders, and requests from regulatory authorities.

dbbet processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable Philippine data protection law:

• Contractual necessity: Processing that is necessary to perform the contract between you and dbbet, including operating your account, processing transactions, and delivering the Service.
• Legal obligation: Processing that is required to comply with applicable laws and regulations, including KYC verification, AML obligations, and reporting requirements under Philippine gaming regulations.
• Legitimate interests: Processing that is necessary for dbbet's legitimate business interests, including fraud prevention, platform security, analytics, and responsible gaming monitoring, provided that such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including the sending of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

dbbet does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your personal data with the following categories of recipients, strictly to the extent necessary for the purposes described in this Privacy Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and identity verification services that assist us in verifying your identity and age in accordance with our regulatory obligations.
• Fraud prevention services: Third-party providers that assist us in detecting and preventing fraudulent activity and money laundering.
• Technology and hosting providers: Cloud hosting, data storage, and IT infrastructure providers that support the operation of the dbbet platform.
• Analytics providers: Third-party analytics services that help us understand how the platform is used and improve the user experience.
• Regulatory authorities: Government agencies, law enforcement bodies, and regulatory authorities in the Philippines, where we are required by law to disclose your personal data.
• Professional advisers: Legal, financial, and other professional advisers where necessary in connection with the operation of our business.

All third parties with whom dbbet shares personal data are required to handle that data in accordance with applicable data protection law and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

dbbet uses cookies and similar tracking technologies to enhance your experience on the platform, remember your preferences, maintain your session, and collect analytics data. A cookie is a small text file that is stored on your device when you visit a website.

7.1 Types of Cookies We Use

• Strictly necessary cookies: These cookies are essential for the operation of the dbbet platform. They enable core functions such as account login, session management, and security. These cookies cannot be disabled without affecting the functionality of the platform.
• Functional cookies: These cookies allow the platform to remember your preferences and settings, such as your preferred language and display options, to provide a more personalised experience.
• Analytics cookies: These cookies collect information about how you use the dbbet platform, such as which pages you visit most frequently and how long you spend on each page. This information is used in aggregate form to improve the platform.
• Marketing cookies: These cookies are used to deliver promotional content that is relevant to your interests. They may track your browsing activity across the dbbet platform to build a profile of your interests.

7.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of the dbbet platform. Instructions for managing cookies in common browsers are available in the help documentation of your browser.

dbbet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting requirements. The specific retention periods applicable to different categories of personal data are as follows:

Where personal data is no longer required for the purposes for which it was collected and no legal obligation requires its continued retention, dbbet will securely delete or anonymise that data.

dbbet takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the dbbet platform
• Encryption of sensitive data at rest, including financial information and identification documents
• Strict access controls limiting access to personal data to authorised personnel only, on a need-to-know basis
• Regular security assessments and vulnerability testing of the dbbet platform
• Staff training on data protection and information security best practices
• Incident response procedures to detect, report, and address personal data breaches promptly

While dbbet takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, dbbet will notify you and the relevant regulatory authority in accordance with applicable law.

Under the Data Privacy Act of 2012 and applicable Philippine data protection law, you have the following rights in relation to your personal data held by dbbet:

To exercise any of these rights, please contact the dbbet support team. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request. There is no charge for exercising your data protection rights, although dbbet reserves the right to charge a reasonable fee for manifestly unfounded or excessive requests.

If you are not satisfied with how dbbet has handled your personal data or responded to a data protection request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC).

With your consent, dbbet may send you marketing communications about promotions, bonuses, new games, and other features available on the platform. These communications may be sent by email, SMS, or push notification, depending on your preferences and the contact details you have provided.

You can opt out of receiving marketing communications from dbbet at any time by:

• Updating your communication preferences in your dbbet account settings
• Clicking the unsubscribe link included in any marketing email sent by dbbet
• Contacting the dbbet support team and requesting to be removed from marketing lists

Please note that opting out of marketing communications will not affect the sending of transactional or service-related communications, such as account notifications, deposit and withdrawal confirmations, and security alerts. These communications are necessary for the operation of your account and cannot be opted out of while your account remains active.

The dbbet platform is strictly intended for adults aged 21 years and above. 21+ dbbet does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not use the dbbet platform or provide any personal data to dbbet.

If dbbet becomes aware that it has inadvertently collected personal data from an individual under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that dbbet may have collected personal data from a person under the age of 21, please contact our support team immediately.

Parents and guardians are encouraged to monitor the online activities of minors in their care and to make use of parental control tools available on devices and through internet service providers to prevent access to gambling platforms.

The dbbet platform may contain links to third-party websites or services. This Privacy Policy applies only to the dbbet platform and does not extend to any third-party websites or services that may be accessible via links on the platform. dbbet is not responsible for the privacy practices of any third-party website or service, and we encourage you to review the privacy policies of any third-party sites you visit.

The inclusion of a link to a third-party website on the dbbet platform does not constitute an endorsement of that website or its content by dbbet.

dbbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features and services offered on the platform. The date on which this Privacy Policy was last updated is displayed at the top of this page.

Where changes to this Privacy Policy are material, dbbet will endeavour to provide reasonable notice to registered account holders, which may be by way of a notice displayed on the platform or an email to your registered email address. Your continued use of the dbbet platform following the publication of any updated Privacy Policy constitutes your acknowledgement of the changes.

We recommend that you review this Privacy Policy periodically to ensure that you are aware of how dbbet collects and uses your personal data. If you have any questions about any changes to this policy, please contact our support team.

If you have any questions, concerns, or complaints about this Privacy Policy or about how dbbet handles your personal data, please contact our support team. Our customer support team is available 24 hours a day, 7 days a week via live chat on the dbbet platform.

You may also reach us by email. Our support email address is displayed in the footer of this page. When contacting us about a data protection matter, please include your registered account username and a clear description of your query or concern to help us respond promptly and accurately.

dbbet aims to acknowledge all data protection enquiries within one business day and to resolve all complaints within a reasonable timeframe. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC), which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.